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Refund & Cancellation Policy

Cybersoft Infotech (India) and its U.S. division, CyberWeb Agency, strive to ensure complete client satisfaction with our Website Design, Development, SEO, Digital Marketing, and IT support services. Please review our refund and cancellation terms below:

1. General Refund Conditions

  • All refund requests must be submitted in writing via email to info@cyberwebagency.com.
  • Approved refunds will be issued only to the original payment method used at the time of purchase.
  • Refund processing time is typically 7–10 business days after approval.

2. Project-Based Services (Website Design, Development, SEO Projects)

  • Before Work Begins: A full refund is available if the project is canceled before any work has started.
  • After Work Has Started: Partial refunds may be considered based on the percentage of work completed. Work already completed, delivered, or initiated will be billed accordingly.
  • Completed Projects: No refunds will be issued once final deliverables have been submitted and approved.

3. Ongoing SEO Services (Monthly and Subscription Packages)

  • SEO subscriptions can be canceled at any time by notifying our support team.
  • Payments already made for the current billing cycle are non-refundable.
  • Future billing stops immediately once cancellation is confirmed.

4. Complimentary Technical Support

  • One-time support sessions included with website or SEO projects are non-refundable once delivered.
  • If an issue remains unresolved due to our inability to provide a solution, a partial refund may be granted at our discretion.

5. Exceptions (Non-Refundable Items)

  • No refunds for delays caused by the client’s lack of response, missing materials, or inaccurate information.
  • Customized services already completed.
  • Consulting hours or labor already provided.
  • Third-party costs such as hosting, domains, SSL, plugins, themes, or marketing tools.

6. Brand & Regional Applicability

  • This Refund and Cancellation Policy applies to Cybersoft Infotech (India).
  • It also applies to CyberWeb Agency (USA) which operates as a division of Cybersoft Infotech.
  • Both entities follow the same billing, cancellation, and refund standards.
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